Refund Policy
Last updated: 8 September 2026
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This policy explains when we refund a Thunderbot licence and how to ask for one. It applies to all licences purchased through this website.
In short: the licence is USD 30 per week. If the software will not install or run on a supported MetaTrader 5 terminal and we cannot fix it, we refund your most recent payment in full. We do not refund because trading results were disappointing, because no software can promise a result.
1. Summary
| Situation | Outcome |
|---|---|
| Software will not install or run, and we cannot resolve it | Full refund of the most recent payment |
| Charged twice for the same period | Full refund of the duplicate charge |
| Charged after you cancelled | Full refund of that charge |
| Licence key never delivered | Full refund |
| You changed your mind before installing, within 48 hours | Full refund |
| Trading results not as hoped | No refund |
| Part-week cancellation | No pro-rata refund; licence runs to period end |
2. Before you buy
We would rather you not need a refund. Before purchasing, please make sure you have a MetaTrader 5 terminal from your broker, a machine or VPS that stays online, and that you have read our Terms of Service — particularly the part explaining that the software is provided as-is and makes no promise about results.
Ask us anything before you buy. The setup session and onboarding guide are included, so if you are unsure whether it will work with your broker, message us first.
3. When you can get a refund
- It will not run. If the software cannot be installed or will not run on a supported MetaTrader 5 terminal, and our setup assistance cannot resolve it within seven days of you reporting it, we refund your most recent payment in full.
- Duplicate charge. If you were billed more than once for the same period, we refund the duplicate.
- Charge after cancellation. If you cancelled and were billed anyway, we refund that charge.
- Undelivered licence. If you paid and never received a working licence key, we refund in full.
- Change of mind. If you have not yet activated the licence key and ask within 48 hours of purchase, we refund in full.
4. When you cannot
- Trading losses or disappointing results. The software executes rules you configure. It does not promise, and cannot promise, any outcome. Losses are a normal part of trading and are not a defect.
- Part-used weeks. Cancelling mid-week does not produce a pro-rata refund. The licence runs to the end of the period you paid for.
- Earlier weeks. Only the most recent payment is refundable. Weeks already used are not.
- Your setup. Broker restrictions on Expert Advisors, a VPS that went offline, a terminal that was closed, or an unsupported platform are outside what we can refund — though we will always try to help you resolve them.
- Breach of terms. Licences terminated for sharing keys, reverse engineering or other breach are not refunded.
5. How to request one
Message us on WhatsApp at +91 94209 28275 or email info@learnai.thunderbot.in with:
- The email address or WhatsApp number you purchased with
- Your licence key
- The date of the payment
- What went wrong
We acknowledge within two business days and decide within seven business days. If we decline, we will tell you why.
6. Cancelling your licence
Message us before your next renewal date and we will stop the renewal. Your licence continues to work until the end of the week you have already paid for, then deactivates. There is no cancellation fee and no minimum term.
7. How refunds are processed
Approved refunds are returned by the same method you paid with. Bank and processor timelines vary; card refunds typically appear within five to ten business days, and other methods may take longer. We will confirm once we have issued the refund on our side.
8. Contact us
Email: info@learnai.thunderbot.in
WhatsApp: +91 94209 28275
Post: A, 14001 One International Center Business Park, Prabhadevi, Dadar West, Mumbai,
Maharashtra, India